Looking for growth? Lead with mobile

For sometime now, lending institutions have been starting the member journey having a loan relationship to attain growth, while positioning the delivery channels as secondary. It makes sense because of the structure from the business design. However, the field of personal finance is changing. Today the delivery channel experience has become primary. In many cases, […]

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Three inquiries to answer when it comes to launching MBLs

Exploring member business lending (MBLs) during 2019 was one recurring priority I heard during this year’s planning season. As management discussed that proposition, without fail, angst would follow as the lending institutions considered this type of significant initiative. Credit unions realize that commercial lending differs significantly from consumer lending, with some lessons still fresh from […]

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Moving beyond out-of-the-box models

I’ve been employed in with credit unions for over 15 years as well as in financial services for more than twenty five. Based upon my experience, I have faith that there is one critical area where credit unions have lost ground when it comes to capturing the customer marketplace for loans and other lending options; […]

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