Common Student Loan Lender Complaints and Some Suggestions

This week the Consumer Financial Protection Bureau released its annual education loan report.  One cool feature from the report is they incorporate a number of actual complaints that people have regarding their lenders.  While the complaints are helpful to know about, we thought a few recommendations on how people could address these issues would be helpful.

The Unrelenting Lender

Borrower 1: I’ve exhausted all of my forbearance options, which unfortunately are the only options with private loans. At this time, I’m not sure how to proceed. I’m not requesting the world here – I’m simply asking for just a little HELP making these payments. I’ve made a good faith effort, for the most part, to settle my debt. Personally i think which i should be offered repayment OPTIONS, much like Federal Loans. I’m 26 years of age, but still living with my parents due to this debt.

Borrower 2: I’ve no options left regarding lowering my payment, forbearance, deferment or delaying my payments. Sometimes full-time like a teacher, but my education loan payment is much more than the usual third of my income. My just told me that there is nothing I’m able to do but let my private loans go into default and to attempt to work something by helping cover their the collections agency. I have no qualms about paying a monthly fee will be able to afford, but the money just does not exist.

Private loans often offer the harshest terms and are the most inflexible.  In many of these cases the contract between both you and your lender is written to favor the lender, and there are very few options available within the legal system.  Unfortunately, fundamental fairness really doesn’t enter the equation.  Consequently, there is little change you can do.

Depending upon your lender, you can luck into some kind of repayment plan that’s not really advertised.  To locate these programs, it helps to make numerous calls and talk to people within different departments.  Someone in collections might be far better equipped than someone in basic customer service.

If the conventional route, and slightly less conventional route aren’t effective, you could get really creative.  Many people, often individuals who are in especially bad/cruel/unfair situations, resort to publicly shaming their lender via the internet or social networking.  Unsurprisingly, when these social media campaigns generate some attention, lenders reconsider their position.  This approach is surely an act of desperation, but may individuals have little choice.

Fees and forbearances

Borrower 3:  who provided all 6 of my private loans amounting to $53,000, now informs me I owe $750 per month and that is without considering my monthly payments to federal loans. I called to inquire about what my options are since $750 isn’t a realistic payment per month considering I am just from college and my other outlays I accrued to be able to move and settle. The folks I spoke to provided options of coughing up the $750 monthly or spend the money for $750 this month and enter into forbearance. Gurus if there is a method to generate a payment plan that I could afford, when i understand they are my debts and I fully accept the responsibility to pay for them completely. The representative asserted the charge was set which there was nothing he could do in order to alter the payment per month. I repeated to him that this wasn’t a feasible option and that i couldn’t afford that quantity and that i would be left unable to pay. He repeated my choice of the first payment then APPLY for forbearance. This really is no solution to me as forbearance is simply a way for interest to accrue as I am left following the forbearance extension using the likely reality that $750 will be be a payment I cannot afford.

The person with this particular complaint clearly sees through the lender scheme here.  The lender wants payment for processing paperwork that should be free, simply to go on a forbearance, which will ultimately make things more difficult.  The fact of the matter is that a forbearance is nearly always a bad idea.  Paying a huge fee simply to get a forbearance is ridiculous.

Unfortunately, lenders don’t usually consider your federal student loan payments, simply because they require that you pay them before other people.  Such as the previous example, the fishing for repayment options and public shaming routes are about your only choices.  However, should you have a great income/credit score or perhaps a willing cosigner, refinancing or consolidating your loan may be a choice.   For anyone who is able and interested in going that route, this is a list of education loan consolidation companies to look into.

Fixing the Lender Mistake(s)

Borrower 4: The trainer told us I was entitled to a forbearance, however . . . continues to inform me it is “processing” the forbearance. I have contacted numerous times and even escalated the situation to talking to a supervisor last after i was told the matter could be taken care of within 3 to 5 working days which have again passed and my account still shows as past due.

Borrower 5: I have a private consolidation loan through . . . I called . . . to determine what options I’d regarding delaying the payment around the loan. The customer service agent . . . told me I possibly could put the loan right into a forbearance for A few months. She explained in order to do this I would need to pay a $50 processing fee. She offered me a confirmation number . . . and explained that I would not have a payment due until . Around , I received an e-mail from saying my private loan was past due, even though I believed it was in forbearance. I called on 4 separate occasions over the following days. Every time I waited on hold for about Twenty minutes, was eventually told that I needed to speak to someone in collections, and each time, rather than being transferred, I was stuck on. Today, I finally got through to collections, and they explained that i’m not entitled to a forbearance, and that “their employee designed a mistake.” I told them repeatedly that I were built with a confirmation number which the payment I made for the forbearance was deducted from my checking count. I told the representative which i did nothing by mistake, and I thought they should honor the forbearance.

Lenders telling you something and doing another can be especially frustrating.  When you are in a situation like this, step number 1 would be to be sure you put together proof of your lender’s error.  This really is a primary reason that communication via email ought to be the first choice whenever you can.  When you can prove your lender made a mistake, the next thing is to find someone who is capable and prepared to fix the problem.  Should you ever end up in this situation, one trick to get away from it’s to continue dealing with exactly the same person.  If you’re able to, obtain a direct line and calling them.  The old saying would be that the squeaky wheel has got the grease.  Function as the squeaky wheel.  Keep calling as well as your service representative will ultimately realize that helping you is less difficult than letting your issue fester.

Another route is always to see if your lender has an ombudsman.  They is supposed to contain the company accountable and help the company and the customer reach a resolution in any issue that they’re going to be having.  In case your lender has an ombudsman or perhaps a customer advocate, they might be in the best position to help you get your mistake corrected.

No appear problem you are having with your student loans, we will be glad to offer suggestions and insight- you can send us an email.